Session Time! Let's start up the VR-headset and do a session. Oh, the screen stays black? Here are a few steps for you to troubleshoot if the headset doesn't respond to action or doesn't boot up:
Press and hold the "Power" button atop of the headset for a minimum of 5 seconds.
If that doesn't do anything, it might be simply out of battery. Connect the device to the charger and leave it for a few minutes to charge.
Does it still not respond to the "Power" button and did it have a decent charge? It might be that the headset is declared unusable. Want to see if it's possible to do a headset swap, then shoot us a message via [email protected].
Describe the problem to us and the troubleshooting steps you have followed.
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