Before we dive in… Is there any chance you accidentally grabbed a colleague’s controller? No? Absolutely sure? 🤡 Alright then, let’s get to work.
Here are the next steps:
If you can see the controller in VR, but it’s pointing in a weird direction: See: 🧭 The controller isn’t pointing straight forward
If you can’t see the controller at all, try connecting it to the headset first. See: 🔗 The controller isn’t connected to the VR headset
Still no luck? Then check whether the batteries might be empty. See: 🔋 The controller’s battery is empty
After replacing the batteries, try reconnecting the controller again as in step 2. If the controller still doesn't respond, then we may have to swap the defective controller. 💔 We’re happy to send you a new one so you can get back to work as soon as possible. Just send us a quick email with a short description of the issue and the steps you’ve taken so far: [email protected]