Webcam or Microphone Not Working? Before you begin: Make sure both the microphone and webcam work on the computer or laptop outside of a session. If they don’t work there, it’s unfortunately a hardware issue.
Check browser permissions Ensure that both you and your client have granted the browser permission to use the webcam and microphone. To grant the browser permission: click the lock icon in the top-left corner of the browser address bar. A pop‑up will appear. Make sure both Camera and Microphone are set to Allow. [IMAGE]
Check your internet connection A stable Wi‑Fi connection is required to see and hear each other clearly.