You’re ready to get started with the VR headset, but you have a question about how something works. Or perhaps you’ve run into an unexpected (technical) issue. Who should you contact — and how does this work when clients have questions? We’re happy to guide you with the support “route planner” below 💙
For You First, check whether your question is already answered in the Help Center. You can use the search bar or browse by topic.
If your question isn’t listed, please get in contact with our support!
Treatment‑ or implementation‑related questions Your local VR lead is ready to help you get back on track 💪
Technical‑ or product‑related questions You can contact us directly via the 📧 Contact Us button — you’ll find it at the bottom of every support page 💙 If the situation is urgent, you can call us at: ☎ +31 852 00 73 39
Want to share feedback? We’re very grateful for everyone who contributes to improving and further developing our products 🫶 You can share feedback via the 📧 Contact Us button as well. If your location is currently in an implementation trajectory, we also welcome your feedback during the scheduled intervision sessions 👥
For Your Client Clients should contact your healthcare organization directly if they have questions. As a first step, clients can be referred to the instructional materials available to them — for example, the included instruction cards or the digital step‑by‑step guides, which you can find here 🔗.