You’re ready to get started with the VR headset, but you have a question about how something works. Or perhaps you’ve run into an unexpected (technical) issue. Who should you contact — and how does this work when clients have questions? We’re happy to guide you with the support “route planner” below 💙
For You First, check whether your question is already answered in the Help Center. You can use the search bar or browse by topic.
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If your question isn’t listed, please get in contact with our support!
Treatment‑ or implementation‑related questions Your local VR lead is ready to help you get back on track 💪
Technical‑ or product‑related questions You can contact us directly via the 📧 Contact Us button — you’ll find it at the bottom of every support page 💙 If the situation is urgent, you can call us at: ☎ +31 852 00 73 39
Want to share feedback? We’re very grateful for everyone who contributes to improving and further developing our products 🫶 You can share feedback via the 📧 Contact Us button as well. If your location is currently in an implementation trajectory, we also welcome your feedback during the scheduled intervision sessions 👥
For Your Client Clients should contact your healthcare organization directly if they have questions. As a first step, clients can be referred to the instructional materials available to them — for example, the included instruction cards or the digital step‑by‑step guides, which you can find here 🔗.